REFUND POLICY
Thank you for choosing First Rate Tutors. We are committed to providing high-quality digital learning resources and live classes to help students succeed. Please read our refund policy carefully before making a purchase.
1. No Refunds for Digital Courses and Products
All course purchases (including but not limited to our £59.99 English Language/Literature courses and any one-time paid modules) are non-refundable. This is clearly stated at the point of purchase and applies because:
- These are digital products.
- Upon payment, customers automatically receive full access to all video lessons, downloadable resources, model answers, and intellectual property.
- Due to the nature of digital delivery, we cannot restrict or reverse access once granted.
We strongly encourage users to review course outlines and product descriptions before purchasing. If you are unsure whether a course is right for your child, feel free to email us at [email protected] and we’d be happy to guide you.
2. Weekly Language Masterclass Subscription (£10 per week)
Your weekly subscription gives you access to:
- A live Zoom class on Sundays
- A downloadable resource pack including model answers and cheat sheets
- The full class recording uploaded to your student portal
Because access to all of the above is automatically granted as soon as your subscription renews, no refunds will be issued once payment has been taken, except in the case of:
- Duplicate payments (we will refund any accidental overcharges)
You can, however, cancel your subscription anytime. If cancelled before your next billing date, you will not be charged for the following week.
3. Access Issues & Technical Errors
If you experience a genuine technical issue (e.g., being unable to access your account or resources due to a platform error), we will work promptly to resolve it. While this does not automatically qualify you for a refund, we will always aim to ensure you receive what you paid for.
4. Discretionary Refunds
We reserve the right to issue partial or full refunds in exceptional circumstances at our discretion. However, this is rare and not guaranteed.
5. Contact Us
If you have any questions about this policy or need support accessing your materials, please contact us at:
